Satisfaction Guarantee

100% Satisfaction Guarantee

We guarantee your satisfaction on every product you purchase at babybrezza.co.za.

Hassle-Free 45-day Returns

If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 45 days of purchase with free return shipping.

You can initiate a return directly from your order history page on your account or contact our Customer Care team at 0117917404 to receive specific information about how to return an item.

·         If the product returned is in the original unopened box, you will get full refund (minus original shipping fee paid).

·         If box is opened, refund can only be in the form of store credit in the amount of original purchase price (minus original shipping fee paid).

You can view our Shipping and Return policy details here.

12 Month Extended Warranty

Exclusive to products purchased at BabyBrezza.co.za, we offer the extended warranty period of 12 months from the original date of purchase.

If a Baby Brezza product was purchased at any other retailer, the warranty period is one year from the original date of purchase. 

Expert Support 5 days a week

To support you when you need help, we offer customer support five days a week during business hours (Monday-Friday 7:30-4pm).

You can call us on 0117917404, WhatsApp on 0763664714 or email us on info@grobaby.co.za.